Optimix’s Privacy Policy and Terms of Use

Last Updated: May 14, 2024
This Privacy Policy and Terms of Use describes how Optimix ("we," "us," or "our") collects, uses, stores, and shares information when you use our platform. This policy applies to all users of our LLM analytics, monitoring, and experiment platform. We do not sell any of your data. You always own your data. If you do not agree with our policies and practices, do not use our website.

1. Information We Collect

We collect and use the following types of information when you use our platform, product, or services. Our platform may link to or utilize features from other companies that operate independently from us. This Privacy Policy does not apply to such companies and is subject to the disclosures of those companies.
a. Registration Information
When you register for our website, we collect information like name, password, and email. In addition, we collect any further information that you may provide to us through correspondence, surveys, and any direct information you give us by filling out forms. If you choose to use an external login (such as logging in through a Google account) to create your account, we collect login information from the account, such as your name and email.
b. LLM Requests and Logs
To help with quality and improve our products (such as how well the LLM requests perform), human reviewers may read, annotate, and process your logs. Please don’t enter confidential information in your requests or any data you wouldn’t want a reviewer to see or us to use to improve our own products, services, or technologies. Please reach out to us at support@optimix.app and we can set up system to have data in your own database and work with your privacy needs.
c. Usage information
We collect information regarding your use of the platform (e.g., date and time you log in, features you use, clicks, logs) and any content that you generate through it. This enables us to improve our offerings and gather information on how users use our platform.
d. Device information
We may collect some device information such as IP address, browser version, crash history, operating system, etc. to improve how our platform works in different environments. We also utilize cookies and authorization context to store login information. This allows us to log you back in and improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:
  • To provide the services on our platform.
  • To contact you, respond to your requests, and provide customer support.
  • To comply with legal obligations.
  • To improve our platform and the service we provide.

3. Data Sharing

We do not share your data with third parties, except with trusted third-party service providers as outlined in the section below. The data shared with these providers is limited to what is necessary for the functionality of the service. Please do not reveal any sensitive information. Your logs may be read and processed by human reviewers. Additionally, we track metrics around response time to improve our offerings.
a. Third-Party Integrations
We use multiple providers, such as OpenAI, Google, Groq, and Mistral, to enhance your experience. When using these services, your data is subject to the respective provider's privacy policy. For example, OpenAI's privacy policy can be found at OpenAI Enterprise Privacy. Please refer to these providers to learn more about their data handling policies. You, as the user, can choose which provider to make requests to when using the platform.

4. Data Storage and Security

We employ commercially reasonable measures to safeguard your information against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nonetheless, it's important to understand that no data security measures, nor any method of electronic transmission or storage, can guarantee absolute security.
Please be aware that information you submit to us is protected under our security protocols. However, information collected by third parties may not be subject to the same level of security. Therefore, we advise you to be cautious and understand that we cannot ensure the security of your information when managed by third parties.

5. Minors

Our platform is not intended for use by any minor. By using our platform, you confirm that you are not a minor. We do not knowingly collect information from minors. If we learn that we have collected personal information on our services from minors, we will delete that information promptly. If you believe that we might have any information from a child under 16, please contact us at support@optimix.app.

6. Your Data Ownership and Control

You own and control your data. If you wish to exercise your rights, and any rights provided under GDPR or other governing bodies (including right for access, erasure, data portability, and object), please contact us at support@optimix.app. We store your data until your account is deleted. Residents of California have all rights applicable under the CCPA.

7. Security

Many of our third-party providers, like OpenAI, have implemented comprehensive security measures, including SOC 2 compliance, data encryption at rest (AES-256), and in transit (TLS 1.2+). For more information about their security measures, you can visit their respective Trust Portals.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the data practices of our platform, please contact us at support@optimix.app.

9. Miscellaneous

This website utilizes some free assets like the icon Loader from loading.io. These images belong to their respective owner.

10. Changes to this Privacy Policy and Terms of Use

We may update this Privacy Policy and Terms of Use to reflect changes to our information practices. When we make changes, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically. By continuing to use our platform, you agree to the "Last Updated" version of this document.

11. Termination and Suspension of Service

We reserve the right to suspend or terminate your access to our platform at any time, at our discretion, for any reason, including but not limited to breaches of these Terms, conduct that we believe is harmful to other users of our platform or to us, or for no reason. Upon suspension or termination, your right to use the features on our platform immediately ceases, and we may immediately deactivate or delete your account and all related information and files in your account. We will not be liable to you or any third party for any suspension or termination of your access or account.

12. Governing Law

These Terms of Use and your use of the platform are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

13. User Consent

By using our platform, you consent to the collection, use, and sharing of your data as described in this document. You have the right to withdraw your consent for any new collection by discontinuing its use. By using our platform, you acknowledge that you have read and understood this Privacy Policy and Terms of Use, agree to its terms, and affirm that you meet all the legal requirements in your jurisdiction to provide this consent.
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Privacy Policy and Terms of Use

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